FREQUENTLY ASKED QUESTIONS

The best time to visit Akumal and the Riviera Maya really depends on what you are looking for in your vacation. Here at Stela Luxury Home, we love each season for different reasons: Spring (March - May): This is a wonderful time to visit, especially if you are looking to enjoy mild, warm, sunny weather. Spring in Akumal and the Riviera Maya is known for its pleasant days before the rainy season arrives. It is a perfect time to explore the beaches and local attractions with average temperatures around 24°C (75°F). Dry Season (November - April): This is the most popular season to visit, especially Playa del Carmen. With temperatures averaging around 24°C (75°F), it offers ideal weather for enjoying all the outdoor activities the region has to offer. Rainy Season (May - October): Although it is the rainy season, with temperatures averaging 27°C (82°F), many tourists find this time of year charming. The months of July through September are quieter, with intermittent tropical rains, fewer crowds and more affordable rates. Fall and Winter (September - March): This is an excellent time for those who prefer sargassum-free beaches. Thanks to the north winds, you will enjoy clean beaches and a serene atmosphere. At Stela Luxury Home, we are committed to ensuring that your stay is wonderful, no matter what time of the year you choose to visit us. Each season has its own charm and we will provide you with the best possible experience at any time.

At Stela Luxury Home, we want you to enjoy your stay without worries! When it comes to food and drink, there is nothing to worry about. This area is extremely welcoming to tourists, and all the local restaurants are prepared to offer a wide variety of options to suit all types of diets and food preferences. Also, in Akumal, every Wednesday and Saturday, you can visit a charming farmers' market where you will find a great selection of fresh, local fruits and vegetables. It is a great opportunity to experience the local flavors and high quality produce. For your comfort and safety, at Stela Luxury Home we will provide you with bottles of purified water for drinking, cooking and daily use, including brushing your teeth. It is important that you drink this water instead of tap water to ensure your well-being.

US dollars are accepted almost everywhere in the Riviera Maya, so it is possible to get by without exchanging money. However, since the official currency in the Riviera Maya is the Mexican peso (MXN), you will usually save money if you pay in pesos. Basically, if you are not worried about losing a few dollars here and there with the exchange rate, it is possible to use US dollars for the entire trip. But if you want to get the best value for your money, it's better to pay in Mexican pesos. And while credit cards are accepted in many places, you will still need cash to pay for cabs, tips, souvenirs and smaller purchases.

Yes, credit cards are widely accepted in the Riviera Maya and you can use them at most restaurants, large retail stores, hotels and beach clubs. Visa and Mastercard are the most widely accepted credit cards, whilst American Express and Discover are less widely accepted. We would also recommend using a credit card instead of a debit card when possible, as there are usually fewer fees and the protection benefits are much better. And while many places accept credit cards, it's still a good idea to have some cash on hand to pay for transportation, tips and smaller purchases. For example, some smaller restaurants and taquerias in Playa del Carmen will only accept cash.

No, Uber is currently not available in the area. While legislation was recently passed allowing Uber to operate in the state of Quintana Roo, opposition from local cab drivers has made it difficult to use Uber in the region. So, if you should  take local taxis  in the Riviera Maya; you should be sure to have cash on hand, because credit cards are not accepted for taxi fares. Also, when you make your reservation with us, you can hire transportation from our team which can be charged to your account: you can relax and enjoy your transfers.

At Stela Luxury Home, we strive to make your vacation as relaxing and enjoyable as possible! We understand that when you arrive at your destination, the last thing you want to worry about is shopping. That's why we offer you the convenience of having food and beverages waiting for you at your condo from the moment you arrive. Simply visit Riviera Maya Groceries and select what you want. We will make sure everything is ready and waiting for you. Also, to add a touch of luxury and comfort to your stay, at Stela Luxury Home we have an exceptional personal chef service. When you make your reservation, do not hesitate to ask us for more information. Our chef will be happy to prepare delicious meals tailored to your tastes and preferences, allowing you to enjoy an unforgettable culinary experience without leaving the property. At Stela Luxury Home, our goal is to take care of every detail so that you can focus on enjoying your vacation, leave the work to us and immerse yourself in a carefree holiday experience!

Of course! At Stela Luxury Home, we understand that sometimes you need a little time to yourself or to enjoy a carefree night out. That's why we offer a reliable and professional babysitting service, To ensure availability and a personalized experience, we recommend that you request this service at the time you book your evening out. Simply contact our concierge, who will be happy to arrange everything according to your specific needs.  We strive to ensure that you and your little ones have a safe, comfortable and memorable stay at Stela Luxury Home.

Yes, if you need cribs or baby chairs, let us know in advance when you book with us, we will arrange them for your arrival.

If you want to purchase groceries during your stay at Stela Luxury Home, you'll be pleased to know that there are several convenient options nearby. In nearby Akumal Pueblo, you'll find a GO MART convenience store at the gas station, along with other small local stores offering a variety of staples. If you are willing to explore a little further, we recommend visiting Playa del Carmen, which is on the way to Akumal from the airport. There, you will find a wide selection of domestic and imported goods at reasonable prices. Major retailers such as Sam's, Wal-Mart and major Mexican supermarkets are present in Playa del Carmen. Our recommended retailer is Soriana which is known for its excellent selection of fresh produce, meats, imported cheeses, as well as a wide range of beers, wines, liquors and staples. In addition, they have an extensive pharmacy department, clothing and many other essential items. Nearer by, just 10 minutes away in Puerto Aventuras, you will find a Chedraui retailer, which has just about everything you may need during your stay. At Stela Luxury Home, we want to make sure you will have everything you might need to make your vacation as comfortable and enjoyable experience as possible.